Landlord promises

Managing property on behalf of a client is largely about trust. Usually, the landlord does not get to meet the tenant or visit the property whilst the tenancy is in place.

It can take time to build that trust and this is something we feel we have achieved with our clients in Edinburgh. Many letting agents have a poor reputation amongst tenants and landlords, so it has taken a while to build that level of trust.

Our client survey detailed in the pages above showed a very positive response from our clients. When you look into the survey results in more detail, there are very clear themes emerging about why our landlords like Clan Gordon's service.

The key concern of any landlord is always the rent. We have never lost any rent for our landlords so we made this promise number 1. Landlords are also concerned about their property being damaged by tenants. Our second promise on tenant damage  is intended to allay some fears landlords have about using a letting agent. It seems that although receiving the rent is the most important thing to landlords, when it comes to the rest of the service from a letting agent, basic communication is something they find important. Our monthly management reports are a crucial part of meeting this need. We can also provide bespoke communication for our landlords as many don't really want to hear from us unless something changes at the property.

The number one thing we believe landlords hate about letting agents is they way they manage maintenance. There often seems to be a lack of care and attention, especially to the long term maintenance of property. We have taken over many properties from other Edinburgh letting agents which have fallen into sever disrepair and often the landlord knows nothing about it. One good example is a property in Dalkeith Road which we took over in a terrible state and told the landlord it really needed to be renovated throughout before re-letting. Have a look at this renovation project  and some specific ways we work to manage maintenance better.

It goes without saying that landlords wish to minimise voids.