Before the date of leaving you should ensure the Property is
returned to the same standard as you received it, subject to fair
wear and tear. Failure to do so will result in part or all of your
deposit being retained to pay for the costs of bringing the
Property back up to standard.
When we meet you at the Property, we will carry out a detailed
comparison of the Property against the opening inventory. Any
damage beyond fair wear and tear will be deducted from your
deposit.
In the case of significant accidental damage or malicious damage
or other money due by the Tenant, the Landlord or the Landlord's
Agent will pursue you through the courts if you refuse to pay.
Clean and Tidy Guidelines
Remove all belongings and any rubbish before the check out.
Any personal belongings left in the Property will be disposed of
and the cost of doing so will be chargeable.
All items must be moved to the location they were in when you
moved in to the Property.
Dishes, pots, pans and cutlery must be washed and put away
neatly.
Oven, hobs, microwaves and all other appliances must be cleaned
thoroughly. You must use the correct cleaning materials to ensure
you do not damage the appliances. You may think that the oven or
trays and shelves will not clean completely, but they will if you
use the correct cleaning materials. If you do not use the
correct cleaning materials for the inside of the oven, then it is
unlikely the oven will be clean enough.
If there is an extractor above the hob, then it must also be
cleaned and free from grease. You must remove the metal grease
filters to clean them thoroughly and replace the charcoal
filters.
Washing machines must be clean - clean the soap drawer, which is
usually removable, inside the drum and around the door.
Fridges and freezers must be defrosted and cleaned thoroughly
using suitable disinfectant. After cleaning, you should ideally
leave them switched off with the doors held open. If you cannot
switch them off, close the doors and leave them switched on.
All kitchen units and cupboards must be cleaned inside and out
and on top.
Furniture must be moved, vacuumed underneath and replaced.
Carpets must be professionally cleaned if there are any marks or
spills. Excessive carpet wear is not deemed fair wear and
tear. You should ensure that outdoor footwear is not worn
in the Property.
All curtains must be professionally washed or dry cleaned
according to instructions on the labels - if there are no
instructions, they must be dry cleaned. If the sofa has removable
covers, they must be professionally washed or dry cleaned according
to instructions on the labels - if there are no instructions, they
must be dry cleaned.
All woodwork including skirting, window sills and door surrounds
must be clean and free from dust.
All light fittings, lamp shades and sockets must be free of
dust, dirt and grease.
All windows must be clean, inside and out.
All areas in the bathroom, including the toilet, sink, bath,
shower screen/curtain must be thoroughly clean and disinfected.
If the bath, shower or sink sealant is mouldy then it will be
replaced at cost to the Tenant.
Don't forget inside all the cupboards and wardrobes or inside
any drawers in the flat - it must all be cleaned. Perhaps you
stored some things away which you have not used - they must be
taken back to where they were and cleaned.
Please note that these guidelines are intended to help Tenants
avoid losing their deposit. It is not a comprehensive list.
All properties are different, but the bottom line is that the
whole Property and everything in it must be in the same place and
condition as it was on the day of entry and everything must be
clean.
Deposit Deductions
Where work is required to rectify damage caused wilfully or
negligently by the Tenant or a visitor to the Property, an
administration fee of £15 per contractor instructed is charged.
Time is charged at £25 per hour for issues such as removing
rubbish or other items not belonging to the Landlord from the
Property, and moving items back to their original locations.
Light bulb replacements are charged at £15 plus the cost of each
bulb with a minimum of £2.50 for each bulb.
All contractor charges will be applied at cost to the
Tenant.
The above charges are subject to VAT at the prevailing rate and
are subject to change at any time.
Returning Your Deposit
Your deposit less any charges will be returned to you as quickly
as possible. This will take longer if any repairs are
necessary, or cleaning is required.
We can only return your deposit when you have supplied a
forwarding address.
Utilities and Council Tax
We will take final meter readings but it is your responsibility
to ensure that your account is closed. You must pay any outstanding
balances and supply forwarding addresses to the utility
companies.
If you haven't done so already, you should ensure your Council
Tax Account is closed and there is no outstanding balance.
Mail
If you haven't done so already, you should arrange for any mail
to be forwarded to your next address by using the Post Office
redirection service and inform all utilities, banks etc that you
are moving. Any mail returned to our office by the next Tenant will
be returned to sender.
Complaints
As a firm Regulated by RICS, we have a well defined Complaint
Handling Procedure (CHP), which is available on request. If you
have a complaint about Clan Gordon Limited or one of our staff, you
should follow this CHP.
© Clan Gordon Limited 2012