Clan Gordon, The Edinburgh letting agent
As a tenant with a Short Assured Tenancy from an Edinburgh letting agent, you have specific rights under the Repairing Standard which was launched as part of the Housing (Scotland) Act 2006.
You must inform us immediately if there are any maintenance issues in the flat. Failure to do so may result in some or all of your deposit being retained. In exceptional circumstances where there is significant damage to the Property, court action will be taken.
You have a responsibility to keep the Property tidy and well cared for throughout the tenancy. As detailed in your tenancy agreement, failure to do so may result in some or all of your deposit being retained.
To report a maintenance issue during office hours please:
We will attend to the maintenance issue as soon as possible and observe the Repairing Standard.
We will update you on progress as required and let you know when contractors will be attending, except in extreme emergences.
An emergency is something which is causing onging damage to the property or risk of injury.
There are a limited number of issues that can be classed as an emergency. These include a water leak which cannot be stopped using the stopcock, a gas leak or faulty gas appliance, or major damage caused by fire or flood. If you have young children, then loss of heating or hot water may also be classed as an emergency.
If the Tenant calls out a contractor outside of normal working hours, and it is not an emergency situation, the Tenant will be charged any additional costs incurred by the Landlord or the Landlord's Agent for the emergency call out.
If you smell gas you should not turn on or off any electrical switches and turn off the gas immediately at the supply by turning the handle so it is horizontal. You should evacuate the Property immediately and call Transco on 0800 111 999. When you first move into the Property you should familiarise yourself with the location of the gas shut off valve.
If you have any problems with the supply of the electricity coming into the Property, call Scottish Power on 0845 27 27 999.
If you have any problems with the supply of the water coming into the Property, call Scottish Water on 0845 600 8855. If there is a leak in the Property, you should turn off the water at the stopcock.
When you first move into the Property, you should familiarise yourself with the location of the main water stopcock.
If a separate property above yours is leaking into your property and you cannot contact the occupier then call Edinburgh Council Emergencies on 0131 200 2000.
In the event of a fire in the Property, you must evacuate the Property immediately, call the emergency services on 999 and ask for the Fire Brigade. You can find more information on fire safety in your home on the Fire and Rescue Service website.
© Clan Gordon Limited 2012© Clan Gordon Limited 2012