Since Clan Gordon was launched in 2008 there have been many regulation changes focusing on the practical aspects of letting a property such as gas and electrical safety, fire safety and landlord registration. The business of being a letting agent, however, is unregulated in Scotland meaning that anyone can set up a business letting and managing properties without adhering to any regulations or code of conduct.
At Clan Gordon we are one of the few letting agents in Edinburgh to be a professional firm of Chartered Surveyors. As Chartered Surveyors we are regulated by the Royal Institution of Chartered Surveyors (RICS) and must follow their strict rules of conduct. We are audited annually by a major accounting firm who check that our client accounting procedures, professional insurance, management contracts, legal documents and processes are all correct and in order to ensure that our landlord and tenant clients are protected and treated fairly.
Although RICS provides adequate security and investment protection for our clients, we are also members of the Association of Residential Letting Agents (ARLA), the UK’s foremost professional body for letting agents. This secondary regulation provides an added assurance for our landlord and tenant clients, and also allows our staff to partake in ARLA’s rigorous training programmes, ensuring that we are qualified to let and manage our clients investment properties. All of our management team are Members of ARLA (MARLA), and all other staff are working towards their Level 6 Technical Award in Residential Letting and Property Management.
Many letting agents in Edinburgh remain unregulated, putting their landlord and tenant clients at risk. In our latest Landlord Satisfaction Survey 97% of our landlords confirmed that it is important to them to use a regulated letting agent.
A Firm shall at all times act with integrity and avoid conflicts of interest and avoid any actions or situations that are inconsistent with its professional obligations.
A Firm shall carry out its professional work with due skill, care and diligence and with proper regard for the technical standards expected of it.
A Firm shall carry out its professional work with expedition and with proper regard for the standards of service and customer care expected of it.
A Firm shall have in place the necessary procedures to ensure that all its staff are properly trained and competent to do their work.
A Firm shall operate a complaints handling procedure and maintain a complaints log. The complaints handling procedure must include a redress mechanism that is approved by the Regulatory Board.
A Firm shall preserve the security of clients' money entrusted to its care in the course of its practice or business.
A Firm shall ensure that all previous and current professional work is covered by adequate and appropriate professional indemnity insurance cover which meets standards approved by the Regulatory Board.