Our 2018 Client Satisfaction Surveys found that 99% of landlords and 98% of tenants trust Clan Gordon with the management of their property. We are delighted with these results, demonstrating that our team’s effort to build positive relationships with landlord and tenant clients is paying off.
Every property is unique; we deliberately maintain a high staff to property ratio to ensure we have the capacity to get to know each property, tenancy and landlord individually. Our current staff to property ratio is 1:42 – your property will never just be a number to us.
As a firm of Chartered Surveyors, we have been regulated by the Royal Institute of Chartered Surveyors (RICS) since 2008. Our RICS membership means that we are audited annually to ensure our client account procedures, professional insurance, management contracts and legal documents are all correct and are fair to our landlord and tenant clients.
Although RICS provides an adequate level of regulation for our clients in terms of security and property investment protection, we have also chosen to become members of the Association of Residential Letting Agents (ARLA). Joining ARLA provides additional protection for our clients and allows our staff to undertake ARLA’s rigorous training programmes.
Regulation through RICS and ARLA means that Clan Gordon clients – landlords and tenants – know that we always work in their best interest.
Landlords trust us with their most important assets, so it is vital that we can provide accurate information and advice, quickly. All staff have, or are working towards, the ARLA Propertymark Level 6 Award in Residential Letting and Property Management.
100% of landlords responding to our 2018 Client Satisfaction Survey confirmed that they are satisfied with the level of knowledge demonstrated by Clan Gordon staff.
We are one of the few Edinburgh letting agents to advertise on all of the main property advertising portals:
Finding the right tenant is important, so we make sure that your property is seen online by as many potential tenants as possible.
Unlike some Edinburgh letting agents, we don’t work on a first come first served basis or go with the applicant who is able to pay the highest rent. We have processes in place to help us to find quality tenants, who will look after your property.
99% of landlords responding to our 2018 Client Satisfaction Survey confirmed they are satisfied with their Clan Gordon tenants – 92% rated their tenants as ‘excellent’ or ‘very good’.
We know that landlords depend on their rental income, so we do everything we can to minimise void periods in between tenancies. Of those responding to our 2018 Client Satisfaction Survey, 99% of landlords were satisfied with the turnaround time between marketing the property and new tenants moving in.
Our average time to let is just 16 days, compared to an industry average of 26 days.
These are just some of the many reasons that our landlords choose to let with and – crucially – keep the management of their property with Clan Gordon. Find out more about what is included in our Lettings, Property Management and Property Investment services.
Use the form below to book a free lettings valuation at your Edinburgh property, or to request more information on the service that we provide.