At Clan Gordon we know that happy tenants make the best tenants, and so, we treat out tenants in exactly the same way as we do our landlord clients. Our annual Tenant Satisfaction Survey is an opportunity to find out how we are performing in areas that are important to our tenants including; customer service, communication and property management.

We would like to thank all of our clients who took the time to complete the survey. This year we had our largest response to date, with 44% of tenants and 53% of landlords responding.

Read our 2018 Landlord Satisfaction Survey results here.

 

98% of tenants trust Clan Gordon as their property management agent.

It is important that our tenants can trust us to look after both them and their property, so they can relax and enjoy their home. We always try to work in the best interests of both our landlord and tenant clients, so we are delighted that 98% of our tenants confirmed that they trust Clan Gordon as their management agent.

 

92% of tenants would recommend Clan Gordon to a friend.

As a small business we rely on our recommendations from our clients to continue to grow. The fact that 92% of our tenants would recommend us to a friend is brilliant.

 

98% of tenants are satisfied that Clan Gordon staff are professional and friendly.

Our staff are our biggest asset so we invest in experienced and knowledgeable staff to support our landlord and tenant clients. To enable us to provide the highest possible level of customer service is important that our tenants find Clan Gordon staff to be professional, friendly and approachable.

 

94% of tenants confirmed that they are satisfied with our level of customer service.

Providing excellent customer service is at the heart of everything that we do. 79% of tenants rated our level of customer service as either ‘excellent’ or ‘very good’.

 

95% of tenants were satisfied with the condition of their Clan Gordon property when they moved in.

A lettings property is a tenants home, so it is important to us that tenants expectations are met from the start. Our aim is to raise the standard of lettings properties across Edinburgh by only working with landlord who are willing to provide quality properties.

 

80% of tenants who have reported a maintenance issue are either ‘very satisfied’ or ‘satisfied’ that it was dealt with in a timely manner.

 

83% of tenants who have reported a maintenance issue are either ‘very satisfied’ or ‘satisfied’ with our level of communication when dealing with an issue.

 

80% of tenants who have reported a maintenance issue are either ‘very satisfied’ or ‘satisfied’ with the quality of maintenance work carried out at their property.

 

Even the most well maintained properties suffer from maintenance issues from time to time. Our Maintenance team work hard to ensure that any issues are resolved as quickly as possible, with minimal disruption to tenants. We work with a team of local contractors who we trust to always meet our high standards.