Clan Gordon Landlord Feedback 2026: Praised by Landlords in 2026 Survey
Owning and managing a rental property can be complex. From navigating legislation and maintenance to managing tenants and market conditions, landlords rely heavily on their letting agent to keep things running smoothly.
That is why at Clan Gordon we carry out an annual landlord survey. It helps us understand what matters most to our clients and where we can continue improving the service we provide.
The results of the 2026 Landlord Survey show a strong level of confidence in the Clan Gordon team, with many landlords highlighting communication, professionalism and property knowledge as key strengths.
Landlords Continue to Recommend Clan Gordon
One of the clearest indicators of satisfaction is whether landlords would recommend their letting agent to others.
In the 2026 survey, 95.95% of landlords said they would recommend Clan Gordon.
This remains an extremely high recommendation rate and reflects the trust landlords place in the service they receive.
One landlord commented:
“Advice is clear and helpful and insight into the market is obvious.”
Another added:
“I genuinely feel that with Clan Gordon managing our property, I have no need to worry.”
For many landlords, that peace of mind is the most valuable part of working with a professional letting agent.
Growing Confidence in the Team
One of the most encouraging results from the survey is the increase in landlord confidence in the knowledge and expertise of the team.
In 2026:
- 94.6% of landlords said they were extremely or very confident in the team’s skills
- 90.5% said the team was extremely or very aware of their property
Both measures increased compared with the previous survey.
This reflects the importance landlords place on working with property managers who understand both the market and the individual properties they manage.
One landlord explained:
“After the first walk around, the team were very knowledgeable and gave me information that had not been brought to my attention before.”
Landlord Communication Remains Highly Rated
Clear and transparent communication is one of the most important parts of successful property management.
In this year’s survey, 93.2% of landlords rated communication from Clan Gordon as extremely or very helpful.
For many landlords, particularly those who do not live close to their property, regular updates and clear communication are essential.
One respondent noted:
“I rely on this as I live so far away and have every confidence in the competence of reports.”
Another added:
“Their timely communication means I am always up to date with what is happening with our property.”
Strong Satisfaction Across Key Management Services
Landlords were also asked how satisfied they were with the management of several key aspects of their property.
The results show consistently high satisfaction levels:
- 92.2% were satisfied or very satisfied with the management of existing tenants
- 91.9% were satisfied or very satisfied with inspections
- 90.5% were satisfied or very satisfied with maintenance
- 95.5% were satisfied or very satisfied with finding new tenants
These are the services that matter most in day-to-day property management, and it is encouraging to see such strong feedback across the board.
One landlord commented:
“We are very satisfied with how our properties are being managed by the Clan Gordon team. We always receive timely, informative communication about any issues that arise, and these are dealt with promptly.”
Landlord Feedback Helps Us Keep Improving
Alongside the positive feedback, landlords also shared helpful suggestions about areas where the service could continue to improve.
The most common themes included:
- Maintenance coordination and repair timelines
- Visibility of quotes and updates through the landlord portal
- Communication continuity when account managers change
This kind of feedback is extremely valuable because it highlights the practical details that can make the biggest difference to the landlord experience.
By listening carefully to these comments, we can continue refining our processes and improving the consistency of the service we provide.
Looking Ahead As The Rental Sector In Edinburgh Evolves
The private rental sector in Edinburgh continues to evolve, with many landlords facing challenges around legislation, maintenance costs and changing market conditions.
Our goal is to support landlords through these changes by providing clear advice, strong communication and proactive property management.
This year’s survey results show that landlords continue to place a high level of trust in the Clan Gordon team, and we are grateful to everyone who took the time to share their feedback.
Your comments help us ensure we continue improving the service we provide to landlords and tenants across Edinburgh.