Clan Gordon Landlords Praise Edinburgh Letting Agent’s Service in 2024 Survey
Owning and managing a buy-to-let property or portfolio can be challenging, especially when you’re trying to balance it with other priorities in life. Whether it’s maintenance issues, tenant concerns, or finding reliable tenants, the responsibilities can add up quickly. That’s where Clan Gordon comes in – helping Edinburgh landlords manage their properties smoothly and efficiently
We’re proud of our reputation as one of Edinburgh’s top letting agents, but we always aim higher. That’s why we carry out an annual landlord survey to understand how we can improve. This year’s results reflect a service that consistently meets, and often exceeds, landlords’ expectations.
Exceptional Communication
Communication is key to managing any property successfully and is at the heart of what we do. Our survey results show that 100% of landlords found our communication helpful to some extent with 90% of landlords finding our communication either ‘Extremely helpful’ or ‘Very helpful.’ One landlord shared, “Communication is always very good,” while another commented, “We are always kept updated, and the team is always ready to answer our questions.” This feedback reflects how much landlords appreciate being kept informed at every stage, preventing misunderstandings or delays in property management.
Trust and Confidence in Our Service
Landlords trust us to manage their properties with professionalism and care. According to our survey, 100% of landlords had confidence in our team’s knowledge and skills with 81% of landlords saying they were ‘Extremely confident’ or ‘Very confident’ in our team’s knowledge and skills. This level of trust is crucial for any landlord who wants peace of mind. As one landlord responded, “The team always seem more professional and on the ball than my previous agents.”
We believe confidence in your letting agent can make all the difference in ensuring a long-term, successful partnership and is something we always strive to achieve.
Swift Problem Solving and Maintenance
For landlords, quick and efficient maintenance is vital to keeping tenants happy and minimising vacant periods. At Clan Gordon, we work with reliable local tradespeople to ensure any issues are resolved as soon as possible. According to our survey, 95% of landlords were either ‘Satisfied’ or ‘Very satisfied’ with how we manage maintenance. One landlord said, “Maintenance is managed well, and I always feel confident that any issues will be resolved swiftly.” From managing maintenance, inspections to viewings, we did not have any dissatisfied respondents.
Landlords Recommend Clan Gordon
Perhaps the most telling result of our survey is that 100% of landlords said they would recommend Clan Gordon to others. This endorsement reflects how highly landlords value our service, from the reliability of our maintenance management to the peace of mind we provide through clear communication. One landlord mentioned, “I have properties across the UK, and the service from Clan Gordon is far superior to any other agent I’ve used.” Another shared, “Clan Gordon offers complete peace of mind, and I recommend them to everyone.”
Feedback from Our Landlords
The feedback we receive from our landlords helps us maintain our high standards. Here’s what some of our landlords had to say in this year’s survey:
“We’ve always been happy with the service. Monthly statements are clear, and staff are always great to deal with.”
“Great service with efficient and professional staff.”
“Clan Gordon goes above and beyond to ensure our properties are well-managed and that both tenants and landlords are happy.”
“Very happy with the service—there’s always good communication and updates.”
We’re Delighted With The Landlord Survey Results
Ed Paine, Managing Director at Clan Gordon, said: “We are absolutely delighted with the feedback from this year’s survey, especially seeing that 100% of our landlords would recommend Clan Gordon. It’s incredibly gratifying to know that the hard work our team puts in every day is reflected in the high levels of trust and confidence landlords have in our service.
“At Clan Gordon, we pride ourselves on being more than just a letting agent – we aim to build long-term partnerships with our landlords. That’s why communication, professionalism, and problem-solving are at the core of what we do. The results show that our commitment to clear, consistent communication and swift maintenance responses are areas that our landlords truly value, and this motivates us to keep raising the bar.
“However, we’re never complacent. We’re listening to the feedback and using it to improve even further, especially in addressing rising maintenance costs, which is a key concern for many landlords right now. Our goal is to continue providing the peace of mind that landlords need to feel secure in their property management choices.
“I want to personally thank every landlord who took part in the survey – your feedback is invaluable in helping us maintain the highest standards of service. We look forward to continuing to exceed expectations and supporting you for years to come.”
Looking Ahead
At Clan Gordon, we continuously strive to improve the service we provide, and the feedback from this year’s survey will help guide us in making even more refinements. If you’re feeling unsupported by your current letting agent, now might be the time to consider switching.
We’re here to manage all aspects of your property, allowing you to focus on your priorities with confidence that your property is in safe hands.
Book a call with our Business Development Manager today, and we’ll take care of everything.
See our tenant survey 2024 results here.