The sections below provide a brief overview of each stage of the lettings process, however, as every property and tenancy is different, the actual service that you receive is tailored to your individual needs.


Our Lettings service includes

As the landlord, you will always have the final say in the rent level your property is advertised at. We will give you a suggested figure at the lettings valuation that would position your property fairly and realistically in the current market.

Realistic rents

At Clan Gordon, we will never inflate the rental value of the property to win your business, this wastes your time and ours. We research the current market and make a suggestion based on factors including recently rented properties in the area and the quality of your property. Although the lettings market is busy, tenants still expect fair rents; if your property is incorrectly priced you risk void periods and frequent tenancy changeovers.

Our 2019 Landlord Satisfaction Survey found that 99% of our landlords are satisfied that the rent achieved for their property is accurate in the current market.

We are one of the few letting agents to advertise on all of the main property portals; so if a tenant is looking for a property to rent in Edinburgh, they are very likely to see our advert. We advertise our properties on:

  • Rightmove
  • Zoopla
  • CityLets
  • PrimeLocation
  • S1 Homes
  • LettingWeb

A ‘To Let’ board is put up outside every property (where possible), let us know if you would prefer not to have a board for any reason.

Jen, our Lettings Negotiator, meets all applicants at the property for an individual viewing. This gives prospective tenants a chance to look around the property and ask any questions without pressure from other applicants. Individual viewings also allow Jen to provide personal insight, helping you to choose the best tenant for your property. We believe that this personal approach helps to ensure the best tenants are chosen.

Unlike some letting agents, we don’t work on a first come first served basis. You will be sent details of all applications to rent your property and, with guidance from our team, you will make the final decision on who will rent your property.

Prospective tenants are all thoroughly referenced checked by a third party company. Reference checks include:

  • Credit check
  • Bank validation check
  • Background search
  • Financial sanctions check
  • Current landlord reference
  • Employment check
  • Affordability calculation

In some cases, where the applicant does not meet the referencing criteria, a UK based guarantor may be required. The guarantor will be referenced in addition to the tenant.

All residential tenancies in Scotland beginning after 1st December 2017 are Private Residential Tenancies (PRTs). We use an adapted version of the model tenancy agreement produced by the Scottish Government, ensuring that our tenancy agreements are compliant with the new tenancy regime.

Find out more about the PRT on our blog:

All tenants are given guidance notes, provided by the Scottish Government, explaining their PRT agreement.

A photographic inventory is created before the start of each tenancy to record every aspect of the properties condition, from woodwork to furnishings. We use an independent third-party company to ensure that inventories are completely impartial, providing an invaluable tool when negotiating deposit deductions at the end of a tenancy.

The cost of an inventory varies depending upon the size of the property and whether it is furnished or unfurnished. Prices currently start from £60 +VAT.

All tenants are required to pay a deposit, equivalent to one month's rent plus £200, before the start date of their tenancy. We do not allow tenants to move into the property until we have these cleared funds in our account. A larger deposit may be requested for some HMO properties.

We lodge deposits with SafeDeposits Scotland, a Government approved Tenancy Deposit Scheme provider, and send tenants the Prescribed Information within 30 days as is set out in the tenancy deposit regulations. 

Every tenant has an an onsite check-in with their Property Manager on the first day of their tenancy. Unlike most letting agents, who simply hand over keys at their office, we believe that meeting at the property, to show tenants how everything works and answer any questions, helps them to settle in more quickly.

The check-in is also a good opportunity to ensure the tenant understands their obligations and knows how to look after the property. A check-in includes;

  • Demonstration of the heating system
  • How and when to ventilate
  • Keeping the property clean – every tenant is given a complimentary bottle of Dettol Mould & Mildew spray
  • Care of flooring and furnishings
  • Demonstration of smoke and heat alarms
  • Explanation of the inventory

Don’t worry about the utilities, we will take care of everything for you. We take meter readings at the beginning of the tenancy and change the gas, electricity and council tax accounts into the tenant's name.

At the end of the tenancy, we take closing meter readings and change the accounts back into your name (care of Clan Gordon), and then into the next tenant's name. Bills covering short vacant periods between tenancies are received in our office and paid on your behalf.

Meet our Lettings team
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Ed Paine

Director of Lettings

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Malin Jansson

Lettings Administrator