Clan Gordon Landlords Praise Edinburgh Letting Agent’s Service In Annual Survey

Looking after a buy-to-let or a portfolio of properties can feel like a full-time job, which is why Clan Gordon offers a complete management service to Edinburgh landlords to give total peace of mind.

No emergency call-outs.

No burst pipes to fix. 

No new tenants to show round. 

Everything is covered. 

We were recently named Scotland’s best letting agent, but we don’t rest on our laurels when it comes to the services we provide. Every year we survey our landlords to make sure we’re getting it right. Covid restrictions presented ongoing challenges throughout 2021, especially for property visits and maintenance/repairs, but the results speak for themselves - 96% of our customers would recommend Clan Gordon to other landlords.

Excellent Communication

We know good communication is key for our landlords, and we make sure we’re always at the end of the phone when they need us, 365 days a year. 92% of landlords who responded to the survey said they never have trouble getting hold of someone, and 96% said communication is clear, so they always know exactly what’s going on.

Letting Service Satisfaction

We use only reputable local tradespeople to carry out maintenance and repairs, which means we can be confident work is delivered to the highest standard. 79% of those who completed the survey said there was nothing Clan Gordon could have done better to improve the service they received, and 94% said any problems reported were resolved quickly.

Going The Extra Mile

Clan Gordon agents are all highly qualified and are ARLA Propertymark members undergoing regular training to update their skills. We believe in going the extra mile for our clients, and 88% of respondents agreed Clan Gordon goes above and beyond the call of duty to support them. 

Marvellous Management

Our complete management service really does cover everything, from contracts and certificates to viewings and inspections. We pride ourselves on exceptional attention to detail, and our clients’ responses reflect our aspirations: 

  • 94% said we were good or excellent at managing maintenance
  • 94% said we were good or excellent at managing inspections
  • Every landlord who let their property in 2021 said we were good or excellent at managing viewings
  • 96% said we were good or excellent at managing existing tenants

Covid Challenges

While the Covid 19 pandemic undoubtedly presented challenges, we did our best to ensure the adverse impact on landlords (and tenants) was minimised. 77% said they experienced no adverse impact of Covid at all, and no one surveyed reported any trouble contacting our team. 


Feedback from landlords helps us to maintain our exceptional standards – here are just a few of the comments from the 2021 survey: 

“Good team and a good service with no fuss.”

“Always a friendly and timely response from the Clan Gordon team - thank you for your commitment to maintaining a quality service during the pandemic.”

“Consistent and good service over the time our property has been managed by Clan Gordon.”

“Thanks for all your work - we are always glad that you are managing our flats, and recommend you to friends.”

“Very pleased with the service we receive. Monthly statements are easy to follow, and all dealings with staff are great.”

“Great service with efficient and effective staff.”

“Always delighted with the service and speed of responses.”

If your letting agent isn’t providing the service you expect, we make switching letting agents simple. Schedule a call with Clan Gordon and find out how we can give you complete peace of mind. 

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