We are always happy to meet with new landlords to provide a free, no obligation rental valuation, and advise on preparing your property for the Edinburgh lettings market. Contact us today to find out how we can maximise your buy to let investment property.
In more than 2,200 tenancies, and over £10million in rent, we have collected every penny of rent due for our clients.
We understand that many Edinburgh landlords rely on rent from their tenants to cover mortgage payments, so we work closely with our tenants to encourage rent to be be paid on time and in full every month. Unlike some other Edinburgh letting agents, we have a standardised rent payment date across all of our tenancies, allowing us to identify and follow up on late payments immediately.
We don’t know how many Edinburgh letting agents can say that they have collected 100% of rent, however, we have helped several clients who have come to us when their previous letting agent failed to collect all of the rent due. We are proud that our landlord clients can rely on us to deliver their rent on time and in full every month.
Since Clan Gordon was established in 2008 there have been many changes to the regulations surrounding the practical side of lettings including landlord registration, fire safety, gas and electrical safety. However, the business of being a letting agent remains unregulated in Scotland meaning that anyone can set up a business in Edinburgh letting and managing properties without adhering to any specific codes of conduct or regulations.
Many of the 200 letting agents in Edinburgh are unregulated, putting landlord and tenant clients at risk. In our 2016 Landlord Satisfaction Survey 97% of our landlords confirmed that it is important to them to use a regulated letting agent to protect their Edinburgh investment property. Every year tenants and landlords lose thousands of pounds and suffer distress through dealing with agents who are inexperienced and do not deal with client money in a professional manner.
As a professional firm of Chartered Surveyors, Clan Gordon is regulated by the Royal Institution of Chartered Surveyors (RICS) and must adhere to their rules of conduct. Through our RICS membership are audited annually to check that our client account procedures, professional insurance, management contracts and legal documents are all correct and are fair to our landlord and tenant clients.
Although RICS provides an adequate level of regulation for our clients in terms of security and property investment protection, we have also chosen to become members of the Association of Residential Letting Agents (ARLA). Joining ARLA provides additional protection for our clients and allows our staff to undertake ARLA’s rigorous training programmes.
All ARLA letting agents agree to comply with the professional standards outlined within the NFoPP Conduct and Membership Rules, demonstrating their dedication and commitment to higher standards within residential lettings.
At Clan Gordon our management team are all Members of ARLA (MARLA) and all other staff either have attained, or are working towards, their Level 6 Technical Award in Residential Letting and Property Management.
The Scottish Home Awards 2017
Our most recent award win was Residential Lettings Team of the Year at The Scottish Home Awards 2017. This was the first year of this award category so we were delighted to win against some big name local companies.
The Sunday Times Lettings Agency of the Year Awards 2016
In June we were awarded Scotland Lettings Agency of the Year (Gold Award) at The Sunday Times Lettings Agency of the Year Awards 2016. This is the most prestigious award in the lettings calendar, attracting all of the top UK letting agencies, so we were delighted to be the overall winner for Scotland.
The awards, hosted in London, were judged by a panel of 20 industry experts and included a written submission, telephone interview and independent mystery shopping exercises.
The Herald Property Awards 2016
In September we were thrilled to be awarded Residential Letting Team of the Year at The Herald Property Awards 2016.
2016 was a record breaking year for The Herald Awards, with more applications from across Scotland than ever before. Clan Gordon was selected as the winner of the Residential Letting Team of the Year as the judges found that we stood apart from our competitors in terms of innovation and commitment to the industry, whilst delivering a high quality, cost effective service to landlords and tenants.
As a professional firm of Chartered Surveyors, we are qualified to provide an accurate valuation for your Edinburgh lettings property. Some letting agents will inflate their rental valuations to win a pitch, however, we believe in honesty and will always give you our frank opinion based on your property, and actual comparisons in the current local market.
In our latest Landlord Satisfaction Survey 100% of our landlords confirmed that they are satisfied that their property is achieving the correct level of rent in the current market.
At Clan Gordon our average time to let is 17 days, compared to an industry average of 25 days [Source CityLets]. However, some Edinburgh lettings properties – particularly one and two bedrooms – tend to let considerably faster than this.
We know that our landlords depend on their rental income so we do everything we can to find tenants quickly – without compromising on quality – to minimise void periods in between tenancies. Our most recent Client Satisfaction Survey found that:
100% of responding landlords are satisfied with the length of void period in between tenancies.
68% of landlords rated the length of void period as ‘excellent’ and 28% as ‘very good’.
Finding the right tenant for your Edinburgh lettings property is important, so we make sure that your property is seen online by as many potential tenants as possible. We are one of the few Edinburgh letting agents to advertise on all of the main property advertising portals.
In addition to contacting our database of active tenants, we advertise our lettings properties on:
If your property meets the search criteria of an Edinburgh lettings applicant, we can ensure that they will see the advert.
As a letting agent, we know that our landlord clients trust us to find the right tenant for their property. Unlike some Edinburgh letting agents, we don’t work on a first come first served basis, or give the property to the applicant who is willing to pay the highest rent. At Clan Gordon we have processes in place to help us to find quality tenants, who will look after your property. In our 2017 survey 95% of landlords rated their Clan Gordon tenants as ‘excellent’ or ‘very good’.
Our screening process begins from the applicants first phone call to arrange a property viewing. We ask qualifying questions to check employment and affordability, so we know who is viewing each of our properties. Clan Gordon viewings are all accompanied and each applicant is given an individual viewing slot, allowing them to view the property without pressure from other applicants, and allowing us to get to know them. Meeting each applicant allows our Lettings Negotiator to provide landlords with valuable feedback when deciding which application to proceed with.
One of the key mistakes many Edinburgh letting agents make is that there is no link from beginning to end. Many have different staff arranging viewings meeting applicants, and processing their applications. By having a close knit and experienced lettings team running the process, and discussing applicants before they are even reference checked, we are able to ensure that only the best possible applicants are offered the property.
We know that simply passing a credit check and having a job does not necessarily make you a good tenant.
Our robust and detailed referencing process then ensures that we check potential tenants to verify whether they can afford the property and whether they have any poor credit history. Our referencing checks include:
- Credit checks
- Bank validation check
- Background search
- Financial sanctions check
- Current landlord reference
- Employment check
- Affordability calculation
We are firm believers that happy tenants make the best tenants, so everyone at Clan Gordon goes over and above to ensure that our tenants are settled in their new home.
Clan Gordon was founded by Jonathan and Andrew Gordon when they identified a gap in the market for an Edinburgh letting agent that provides exceptional customer service.
In our most recent Landlord Satisfaction Survey 94% of our landlords rated our customer service as excellent or very good, as did 90% of our tenants. The survey also helps us to identify areas where our customer service can be improved.
Our 2014 survey highlighted that some of our clients felt that we could improve on our level of communication. We immediately introduced a new communications software, cutting response times and – proven in our 2015 survey – increasing tenant satisfaction.
We understand that our clients are trusting us with their most important assets, so everyone at Clan Gordon goes over and above on a daily basis to deliver exceptional customer service for all of our clients.
At Clan Gordon, we work only with quality lettings properties. A rental property is a tenant’s home, and rent is a significant monthly expense, so we want to make sure that our tenants feel happy and secure.
It is essential to remember that tenants are just like anyone else; the best tenants will look for a property that has recently been renovated and has quality furniture. We know that the best tenants will look after your property, create less wear and tear, and tend to stay longer.
Newly renovated properties are in high demand. This is partly because tenants are tending to rent for longer and so have higher expectations when looking for their next home, and also due to the low standard of a large percentage of the rental stock available.
The benefit of carrying out renovation works before renting your property are:
- Higher yield due to increased rent
- Attract higher quality tenants
- Tenants are likely to stay longer and look after the property
We can obtain quotes and arrange renovation works including:
- New flooring or sanding
- Boiler or heating replacement
- Joinery snagging
- Plumbing works
- Kitchen and bathroom renovations
- Fitting blinds and curtains
Clan Gordon was founded with the aim of creating an Edinburgh letting agent that stands out from the crowd by providing exceptional customer service. Each year we carry out a Landlord Satisfaction Survey to check that our clients are happy with the level of service that we provide and highlight any areas where we can improve.
Our most recent survey, carried out in March 2017, found that 98% of Landlords and 97% of Tenants would recommend Clan Gordon. We are delighted with this result and aim to continue to develop positive relationships with our clients.
Finding an Edinburgh letting agent who you trust to manage your investment property is a big decision, so don’t just take our word for it!
We are currently rated '4.7 Stars' (out of 5) overall from Google reviews and have over 85 '5 Star' reviews, a number which is increasing all the time. These reviews are from both landlord and tenant clients and we are delighted that our hard work is acknowledged.
Our reviews can be found by typing ‘Clan Gordon’ into Google.