Celebrating Excellence: Clan Gordon Shortlisted For Residential Letting Team Of The Year 

We’re thrilled to share some exciting news – Clan Gordon has been named a finalist at the Scottish Home Awards 2025, in the prestigious Residential Letting Team of the Year category! 

This recognition is a proud moment for our team and a testament to the passion, dedication and innovation we bring to Edinburgh’s residential lettings market every day.  

As a specialist lettings agency, we’ve always focused solely on delivering the highest standards in property management and it’s an honour to see that commitment recognised on a national stage. 

Striving to raise the bar across the property lettings sector 

The past 12 months have been a whirlwind of progress, transformation and standout service. From growing our portfolio to more than 700 managed properties to introducing new technologies and training programmes, we’ve worked hard to raise the bar in letting agency standards. 

Here’s what helped us stand out: 

  • Compliance Leadership: We appointed a dedicated Compliance Manager to help landlords navigate Scotland’s evolving regulations and ensure every property meets legal standards. 
  • Customer-Centric Focus: With 97% tenant satisfaction and 95% of landlords rating our service as good or excellent, we’ve continued to prioritise clear communication, fast maintenance and exceptional care. 
  • Tech-Driven Innovation: Our FixFlo system allows for real-time maintenance tracking and we closely monitor service performance through dashboards, improving transparency and responsiveness. 

Our strategy for landlord and tenant satisfaction 

What makes Clan Gordon unique is our focus on our core business. While many agencies divide attention between sales and rentals, we’ve chosen to specialise in lettings and it’s made all the difference. 

  • Expertise That Goes Deeper: Our team undergoes continuous professional training, including MARLA certification, ensuring every landlord receives expert, up-to-date professional property management advice. 
  • Proactive Partnership: Each landlord is paired with a dedicated property manager who offers one-on-one support, not just reactive service. 
  • Unreasonable Hospitality: Yes, really! Our team took part in Unreasonable Hospitality Coaching to deliver customer experiences that feel thoughtful, personal and above expectations. 

Clan Gordon co-founder Jonathan Gordon said: “Being shortlisted is more than a trophy moment. It’s a reflection of the trust our landlords and tenants place in us and the high standards we hold ourselves accountable to every day. 

“We’re proud to be among the very best in the industry and excited for what’s to come. More than that though, I’m so proud of our fantastic team who always go the extra mile to earn us recognition like this.” 

Thank you to all our clients, team members and industry peers. 

To read more about Clan Gordon’s work and what we do for our landlords, click here. 

Posted in Clan Gordon News