Tenant Survey Reveals 96% Would Recommend Clan Gordon To Others
At Clan Gordon, we know happy tenants make the best tenants, which is why we carry out an annual survey to make sure we’re getting things right. The 2021 results are just in, and we’re delighted to report overwhelming satisfaction with our service - 96% of respondents say they would recommend us to others.
How do we make sure our service stands head and shoulders above the rest? Investing in our staff is one of the biggest factors – all Clan Gordon agents are highly qualified ARLA Propertymark members who undergo regular training to update their skills.
So, what else did our survey reveal?
Despite ongoing issues throughout the year with Covid measures interrupting visits to properties and delaying maintenance and repairs, few tenants reported being adversely affected by the pandemic.
Only 1% said they had trouble contacting a member of the Clan Gordon team and 73% reported no adverse impact at all.
When striving to keep tenants happy, good communication is key. Of the 138 tenants who responded to the survey, 87% said communication was always clear and 85% said we kept them well informed about any changes to our service.
For tenants, getting problems sorted with minimum fuss is important. 78% of respondents said problems were resolved quickly and 81% said there was nothing better the Clan Gordon team could have done to support them throughout the year.
We believe the most effective way to ensure we deliver the best possible service is to listen to our tenants. The feedback our tenants provided painted a really positive picture of our team and services:
“Thank you for being so much better than our previous tenancy agencies where once you are renting a property it felt like they didn't want to hear from you. Maintenance issues have been dealt with swiftly and everyone we have spoken to has been a pleasure to deal with. Clan Gordon were also very accommodating when we first moved in, letting friends view the flat as we could not be in Edinburgh for Covid reasons.”
“You are very good at knowing your clients. If I call up with an enquiry, the person always instantly knows the property and repair history. This makes things so much easier and is impressive given the volume of properties Clan Gordon manages.”
“Definitely the best renting experience we’ve had in Edinburgh.”
“Move-in process was smooth with all questions answered quickly. Maintenance issues dealt with quickly and help given with parking permits.”
“Our time with Clan Gordon has been really positive and we have always been able to get help when we need it, thanks for making our first home together a positive experience!”
“Clan Gordon have been very helpful throughout our application for our student flat. The email reminders kept us on track for our application and thank you for your patience when we had difficulty.”
“Best letting agents I have ever had, so friendly and helpful, a far cry from the usual tenant vs agent battle that is all too common when renting a property. I would recommend Clan Gordon to anyone in a heartbeat.”
“The pandemic has been a tough time for many, and at Clan Gordon you guys went above and beyond to make sure you made it easier for us when we struggled with payments by offering us feasible options. Honestly, we cannot thank you enough. A little goes a long way, and you helped us out during our toughest and darkest times.”
Every landlord wants happy tenants who pay on time and look after their property. If your letting agent hasn’t delivered exceptional service over the past 12 months, perhaps it’s time for a change. You can view Click here to schedule a call with one of our expert advisors and discuss how we can make your property management pain-free.