Tenant Survey Reveals 97% Would Recommend Clan Gordon Letting Agent to Others 

At Clan Gordon, we know that happy tenants are essential to creating a smooth, successful property management experience. That’s why we make it a priority to gather feedback through our annual tenant survey. We are pleased to report that tenants recommend Clan Gordon Letting Agent; this year’s results show an overwhelming 97% of tenants would recommend us to others. 

These results reaffirm our commitment to providing a service that places tenants’ needs first. We strive to ensure every tenant feels supported, whether it’s handling a minor maintenance request or addressing more significant concerns. Here’s how we’ve continued to build trust and deliver outstanding service: 

Outstanding Knowledge and Service 

Tenants value knowing their letting agent understands the property they live in. Our survey revealed that 97% of respondents felt our team had knowledge of their property with over 80% saying they were either ‘Extremely aware’ or ‘Very aware’ of their property. This speaks to the personal attention we provide, making sure tenants feel secure and well-informed. 

One tenant shared their experience: 
“Even though the company has grown over the years, I still feel a personal service.” 
Another added: 
“The team explained everything about the property when I moved in and were very helpful.” 

Confidence in Our Team’s Expertise 

Having a knowledgeable and capable team is vital in delivering a smooth renting experience. According to the survey, 97% of tenants had confidence in our staff’s knowledge and professionalism with 90% either ‘Extremely confident’ or ‘Very confident’. This shows that tenants trust us to handle their needs quickly and effectively. 

“They get things done rapidly and with good quality labour and parts,” noted one tenant. Another commented, “Any questions I’ve had have always been answered and helped me.” 

Communication: Quick, Clear, and Effective 

Clear and timely communication is a cornerstone of great service. This year, 96% of tenants found our communication helpful with 94% of tenants finding our communication either ‘Extremely helpful’ or ‘Very helpful’. Whether through email or phone, we understand that keeping tenants updated is key to their peace of mind. 

“Emails and communications are always immediate,” said one tenant. Another highlighted, “Communication with staff is absolutely phenomenal.” 

First Class Property Maintenance 

We know that having a well-maintained home is one of the most important aspects of renting. Our survey revealed that 92% of tenants were ‘Satisfied’ or ‘Very satisfied’ with the property maintenance carried out in the property, with the same percentage rating our responsiveness as ‘Extremely responsive’ or ‘Very responsive’. This shows our commitment to resolving issues quickly and keeping properties in top condition. 

“Any maintenance issues I had when I moved in were dealt with and solved straight away,” said one tenant. Another shared, “The best renting experience I’ve had in the UK and the best in the last two countries I’ve lived in. Fast and effective responses to issues with a great platform for reporting issues.” 

What Our Tenants Are Saying 

We’re always grateful to hear directly from tenants about their experiences. Here are just a few of the comments we received from this year’s survey: 

• “Quick response to maintenance issues and professional handling of paperwork requests.” 

• “The flat is great, and any problems have been fixed well.” 

• “All communication with Clan Gordon staff has been helpful and kind.” 

• “We were worried when we switched to Clan Gordon, but we were happily surprised by how well-kept the place was and their willingness to fix any small issues.” 

• “If renting in Edinburgh again, I’d certainly try to be a Clan Gordon tenant again.” 

A Note from Ed Paine, Managing Director of Clan Gordon 

“I am incredibly proud of the Clan Gordon team for the excellent feedback we’ve received in this year’s tenant survey. We’ve always believed that the best service comes from listening to tenants and acting quickly to meet their needs. These survey results highlight the dedication of our team to ensure our tenants feel valued and supported throughout their rental experience. I’d like to thank our tenants for their feedback and our fantastic team for continuing to set the standard in Edinburgh property management. We’re excited to build on this success in the year ahead.” 

Looking Ahead 

As we reflect on the success of this year’s tenant survey, we remain dedicated to improving even further. Whether you’re a current tenant or searching for a new home in Edinburgh, you can trust Clan Gordon to provide a service that exceeds expectations. 

Are you a landlord looking for a letting agent that values tenant happiness as much as you do? Click here to schedule a call with our Business Development Manager and discover how Clan Gordon can make property management stress-free for you. 

See our landlord survey 2024 results here.