Landlords who hand the management of their properties to an agent need to be certain everything will be looked after professionally and that all the legal obligations will be fulfilled, otherwise they could find themselves on the wrong side of the law. For example, it is a criminal offence to operate an HMO without a licence – an HMO is a property let to 3 unrelated individuals. The maximum fine is £50,000.
Tenants also need reassurance that their agent will act in their best interests, respond to enquiries promptly, deal with maintenance issues and carry out necessary safety checks. Poor communication and bad service can make renting a nightmare, and if regular inspections for legionella and gas appliances aren't carried out, tenants are put at risk.
Is your letting agent registered?
Choosing an agent that is reputable, registered and regulated avoids many of the pitfalls. In Scotland, all letting agents must apply to be on the Scottish Letting Agent Register and follow a code of conduct detailing:
- the standards of practice for those carrying out letting agency work
- the handling of tenants' and landlords' money
- the professional indemnity arrangements to be kept in place
Clan Gordon – providing excellent communication and unrivalled service
Clan Gordon, established in 2007, now has more than 500 properties on its books across Edinburgh. Poor experiences by founders Andrew and Jonathan Gordon at the hands of other agents prompted them to set up their own agency offering excellent communication and unrivalled service.
Letting agents regulated by ARLA Propertymark
Clan Gordon aims to provide the best possible service and quality assurance to clients, and for this reason, we are regulated by ARLA Propertymark and all our staff have undergone training to become ARLA members (MARLA).
Edinburgh letting agents with chartered surveyors
In addition, we are one of the few Edinburgh letting agents to be chartered surveyors, enabling us to be regulated by the Royal Institute of Chartered Surveyors (RICS), offering even more reassurance that we are professional, competent, follow a strict code of conduct and are audited annually.
Are you dealing with a reputable letting agent?
At Clan Gordon, we act with integrity at all times, avoiding conflicts of interest and upholding high professional standards. Landlords, tenants and contractors can all be assured that they are dealing with a reputable agent.
Has your letting agent's team been professionally trained?
We are committed to the continuous personal development of our staff, who are all ARLA members and undergo ongoing training to ensure they are fully up to date with legislation. As a result, all our staff are equipped with the knowledge to advise landlords about all elements of the lettings markets, including property compliance, safety documentation and tenancy agreements.
Do you know how to make a complaint?
We have a clear complaints procedure in place that offers clients a simple system through which complaints are handled and resolved. 97% of tenants and 98% of landlords say they are happy with the service they receive from Clan Gordon – that's an exceptional recommendation!
Does your letting agent take good care of your money?
You should always have peace of mind your letting agent is taking good care of your money too. All funds should be held in a designated account and guarded through a money protection scheme.
At Clan Gordon, we are committed to providing the highest levels of service and communication to our clients. We always go the extra mile, and it shows. To find out more call schedule a call with our team.
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