Comprehensive Guide for Tenants
When you’re renting there’s a lot to think about – from choosing your property, moving in and then maintaining your home. Our professional, experienced team will help you, every step of the way. We’ve gathered everything you need to know in this online guide – so you understand your responsibilities and your tenancy with Clan Gordon is as simple and stress-free as possible. If you cannot find your query answered below please contact us on firstname.lastname@example.org or 0131 555 4444 with any questions.
Becoming a tenant
Below you’ll find everything you need to know about becoming a tenant with Clan Gordon.
Our property listings are updated daily, but if you can’t find what you’re looking for, get in touch with our team and we’ll advise on properties coming to the market shortly. Information for Existing Tenants is available further down and includes repairs, maintenance and what to do in an emergency. You can also find further information, ideas and guidance in our tenant's blog.
We work with you to ensure your property is well managed. Please report any maintenance issues so we can rectify them for you quickly. We want you to have the best experience possible as a Clan Gordon tenant and have gathered everything you need to know to ensure your tenancy is stress-free. You can also find further information, ideas and guidance in our tenants blog.
Reporting A Maintenance Issue
If you encounter a maintenance issue, please let us know immediately using our Maintenance Reporting App. Include a full description of the issue and photographs (if possible), this will help us appoint the best contractor.
We will keep you updated on progress and will let you know when contractors will be attending. You will always be given notice of a contractor visit, except in an emergency situation where there is ongoing damage to the property.
Failure to report a maintenance issue or repair, which then deteriorates causing further damage to the property, may result in withholding all or part of your deposit.
What is an emergency?
When it comes to your rental property, an emergency situation is one where ongoing damage is being caused to the property or neighbouring properties, or there is a risk of injury to you or others.
As a Clan Gordon tenant, you benefit from having emergency contacts available to help outside of office hours. Phone our office number if you are experiencing an emergency. If our office is closed – listen to the recorded message for the emergency contact numbers.
You will be charged for the cost of the emergency call-out fee if you arrange an emergency contractor visit and your issue is found not to be an emergency.
During your tenancy
Please read through this information for guidelines on maintenance and other issues that may arise during your tenancy. Let us know if you have any questions or if there is anything that we can help with.